Sales and refund terms

Offers and pricing

Planned paid offers are for specified cosmetics, without power bonuses, paid random draws, player resale or cash conversion. The product page and order summary state the item, compatibility, access conditions and duration, currency and total payable price including applicable taxes. Bolts earned through play remain separate from real money.

Ordering and delivery

Purchases are restricted to adults with the required legal capacity in their country. Players review the order and correct errors before explicitly confirming an obligation to pay. Paddle is the intended reseller; its contracting identity and terms will be shown before any actual sale. Items are added after server-side payment confirmation, not merely a return screen. Confirmation is provided on a durable medium. For failed delivery or duplicate payment, contact support with the order reference, without sending full card details.

Withdrawal and refunds

Where a withdrawal right applies, its period and procedure, normally 14 days for a consumer distance sale in France, are shown before ordering. An unambiguous request may be sent to the seller’s contact. For immediately supplied digital content, any loss of this right requires the applicable legal conditions, including prior express consent, acknowledgement of that loss and the required confirmation. No box is preselected and no blanket ‘no refunds’ clause excludes statutory rights. The paid checkout must provide the applicable information and form before activation.

Guarantees and continuity

Applicable statutory guarantees for digital content and services remain in place, including conformity defects and necessary updates. Legal procedures and offer-specific information must be provided before a sale. Inactivity alone does not remove access to purchased content to which a player remains entitled. Items grant personal in-game use under the stated conditions, not ownership of code or artwork. Closure, significant changes or sanctions must respect mandatory rights and applicable refund or remedy duties.

Support and questions

Contact email

contact@boltactic.com

Applicable law, complaints handling and mediation where applicable

First send a written complaint to the site contact, describing the facts and requested resolution. We aim to provide a reasoned response within a reasonable time, without limiting statutory deadlines for data requests or purchases. French law governs the agreement without removing consumers’ applicable mandatory protections in their country. Consumers are not required to use Marseille courts exclusively. The competent mediator’s details appear in the Consumer mediation section when provided. Mediation is available under the applicable legal conditions following an initial complaint.

Consumer mediation